Terms of service

GENERAL TERMS OF BUSINESS AND ONLINE PURCHASE (klik4.hr)

The website www.klik4.hr may be used for your private purposes free of charge, in accordance with the Purchase Terms stated below. Please read these General Terms and Conditions of the online purchase service carefully before using the website www.klik4.hr for the purpose of purchasing the products advertised on it or obtaining information about any product. By using the website www.klik4.hr to make a purchase or to collect information about the products available on it, you confirm that you are familiar with and agree to these General Terms and Conditions. If you do not agree with these Terms, please do not use this website for purchasing products, obtaining information about them, or for any other purpose.

1. GENERAL PROVISIONS

All data on the website www.klik4.hr is provided for informational purposes only and in good faith. Accurate information can be found on the manufacturer’s websites or obtained upon request. Through these General Terms and Conditions, the Seller defines the relationship between the Website Visitors, Customers and the Seller, in relation to the terms and method of ordering products, product prices, payment, delivery, product quality, complaints, returns and delivery, personal data protection and other matters related to the use of the website www.klik4.hr and online purchases. The Seller makes these General Terms available to Users and advises them to become thoroughly familiar with them before using the website www.klik4.hr for the purpose of purchasing products advertised on it or obtaining information about any product. By proceeding with the purchase through online shopping or by visiting this website to obtain information about a product, it is deemed that Users are familiar with and agree to these Terms. If Users do not agree with these Purchase Terms, the Seller instructs them not to use the website www.klik4.hr for purchasing products or obtaining information about them.

1.1. Definitions

In these General Terms and Conditions, terms written in bold have the following meanings:

Seller – Greenseeker d.o.o. for production and trade, OIB: 41884965393, Jordanovac 77, 10000 Zagreb, Croatia, registered in the Court Register of the Commercial Court in Zagreb under registration number (MBS): 02347741;
www.klik4.hr – the website owned by the Seller;
Customer – a person who registers their personal data via electronic communication and orders at least one product offered on www.klik4.hr;
Website Visitor – a person who accesses www.klik4.hr via electronic communication and, without registration, freely browses the displayed product offer;
Users – Customers and Website Visitors collectively;
User Data – the email address and password enabling only one User to access protected areas of the Website and Products;
Use of www.klik4.hr – accessing the website www.klik4.hr to obtain information about its content, offers, products and/or for online shopping;
Online purchase – purchasing products via www.klik4.hr;
Retail price – the price displayed next to each product, expressed in EUR, including VAT;
Accepted offer – an offer for which payment has been made;
Products – all products displayed on www.klik4.hr that can be purchased via online shopping;
Content includes:
– all information on the website accessible in any manner,
– the content of any email the Seller sends to Users,
– information regarding products, services and/or Seller tariffs during a certain period,
– information about products, services and/or tariffs applied by third parties with whom the Seller has contractual relationships during a certain period,
– Seller details;
Service – the e-commerce service exclusively on the publicly available parts of the Website, i.e., enabling Users to contract products and/or services using exclusively electronic means, including other distance communication;
Transaction – a payment or refund of a paid amount after the Seller has sold a product/service to the User, by bank transfer or other method permitted by the Seller, regardless of the delivery method.
The meanings of the terms used in these General Terms (words in singular include plural and vice versa, unless the context indicates otherwise).

1.2. Access to the Website

By accessing the Website via appropriate technical means and using it, each User undertakes to comply with these General Terms and agrees that the provisions of these General Terms apply to them.

1.3. Sales Contract

A sales contract for Products between the Customer and the Seller is concluded at the moment of payment confirmation, when the Seller receives an electronic message containing the Customer’s acceptance of the offer, i.e., at the moment the Seller receives the Customer’s order for Products.

1.4. Online purchases in Croatia and other countries

Online purchases of Products can be made in the Republic of Croatia as well as in other countries where the Seller delivers purchased Products. The Seller reserves the right to change the delivery area.

1.5. Acceptance of the General Terms

These General Terms are drafted in accordance with the Croatian Consumer Protection Act (“ZZP”), the Croatian Electronic Commerce Act (“ZET”) and the Croatian Obligations Act (“ZOO”) and, together with the information published on www.klik4.hr, constitute pre-contractual information within the meaning of Article 57 of the ZZP. By using www.klik4.hr, it is deemed that the User is familiar with and accepts these General Terms. The Seller disclaims any liability for any disputes that may arise because a Website Visitor, User and/or Customer has not read the General Terms.

2. LIMITATIONS OF USE AND LIABILITY

2.1. User obligations when using the Website

The User undertakes not to:
– use the Seller’s Website in any way contrary to applicable regulations,
– upload or distribute via the Website any content contrary to applicable regulations,
– modify, delete or destroy any data on the Seller’s Website.

2.2. Documents, data and information

Documents, data and information published on the Website may not be reproduced, distributed or used in any commercial manner without the Seller’s express consent, nor in any manner that may cause damage to the Seller or any third party. By using the Website, the User is granted a limited, non-exclusive, non-transferable and revocable license to use the Website content solely for personal viewing. The Seller expressly retains and does not transfer to the User any other rights related to the Website content and prohibits use of the content except as defined by these General Terms and as may be permitted by instructions on the Website.

In particular, the User has no right to download, copy, modify, edit, distribute, display, delete, transmit, sell, resell, adapt, alter content, create derivative works, embed in other websites or media, or use in any way other than for personal household purposes. Users of www.klik4.hr may post reviews, comments and other content only in places permitted by the Seller, provided such content is not illegal, obscene, threatening, intended to discredit someone’s reputation, violate privacy, infringe third-party intellectual property rights, or similar. The Seller reserves the right (but not the obligation) to review and delete posted content that does not comply with these rules.

By posting any content (text, photos, videos or other materials) on www.klik4.hr, Customers grant the Seller a non-exclusive, perpetual, irrevocable and fully paid-up right to use, reproduce, modify, adapt, publish, translate, create derivative works, display and distribute such content worldwide through all media without compensation. Users also grant the Seller and its partners the right to use the name and/or mark provided in connection with such content.

By posting content of any type on www.klik4.hr, Users represent and warrant that:
– they own the content or otherwise have rights to use it;
– the content is accurate;
– use of the posted content does not violate these rules and will not cause damage to third parties;
– they will indemnify the Seller for any claims arising due to their content.

The Seller reserves the right (but not the obligation) to review and/or delete any posted content. The Seller assumes no legal or moral responsibility for any content posted by Users or any third party.

If expressly permitted on the Website, the User may download certain content. In such case, the User undertakes to use it solely for personal purposes and to comply fully with these General Terms.

Product photos shown on www.klik4.hr are illustrative and may not always correspond in all details to the actual appearance and content of the product. Due to individual monitor settings, differences in color perception and similar variables, the Seller does not guarantee full color matching between delivered products and the colors as seen on the Customer’s monitor. Any such mismatch is not considered a product defect and does not constitute grounds for return.

Photos, texts and other materials may not be published, sold, publicly or privately reproduced, copied, distributed, transferred to third parties, modified, damaged, framed, displayed or used outside their original context, or stripped of copyright marks, except with the Seller’s express consent. The Content (as defined in 1.1), including but not limited to logos, stylized representations, trademarks, static and dynamic images, text and/or multimedia presented on the Website, is the exclusive property of the Seller and protected by Croatian and international intellectual property laws. Unauthorized use constitutes infringement.

All software used on www.klik4.hr is owned by the Seller or software providers and is protected by copyright regulations. It is not permitted to use www.klik4.hr or any of its content within HTML frames or using “framing” techniques to utilize the Seller’s trademarks, logo or proprietary information (including images, text, layout or forms) without the Seller’s prior written permission. It is also not permitted to use HTML meta tags or any hidden text using the Seller’s name or trademark without prior written permission.

The Seller is not responsible for the accuracy or reliability of any opinions, advice or statements posted on www.klik4.hr by Users or any unauthorized third party. The Seller is also not liable for any loss or damage incurred by a Customer relying on information obtained via www.klik4.hr. Customers bear full responsibility for assessing the quality, accuracy, usefulness or completeness of any information or content available through www.klik4.hr.

2.3. Disclaimer of liability

2.3.1. Use

The Seller fully disclaims any liability that may arise from or be related to the use of the Website, as well as any damage that may occur to the User or any third party due to the use or misuse of the Website content.

2.3.2. Devices

The Seller disclaims liability for damage that may occur to devices enabling access to www.klik4.hr and data stored on such devices, if caused by unlawful acts of third parties, computer viruses and similar events beyond the Seller’s control.

2.3.3. Advertising
 

Parts of www.klik4.hr may be intended for advertising products and services of third parties. Such third parties must align their advertising materials with legal norms and rules. The Seller is not responsible for any unlawfulness, errors or irregularities in marketing materials.

2.4. Amendments to the General Terms

The Seller may, without prior notice, change the content of these General Terms, product assortment, other information related to the online store and all other content on www.klik4.hr, provided such changes are publicly published on www.klik4.hr. Users are obliged to review the Website content upon each visit. Failure to do so releases the Seller of any liability.

2.5. Costs of use

The Seller’s Online purchase service does not include costs borne by Users for computer equipment and internet access services. The Seller is not liable for telephone, internet traffic or other costs, nor for damages caused by interruption of internet connection while using Online purchase services.

2.6. Legal age

Only adults with full legal capacity may be Customers. Legal representatives may conclude contracts on behalf of minors or fully legally incapacitated persons. Partially legally capable persons may conclude contracts only with the consent of their legal representative. The Seller assumes no liability for actions contrary to this provision.

2.7. Accuracy of personal data

When using www.klik4.hr, Users must provide accurate, valid and complete personal data, especially when filling out registration forms. Otherwise, the Seller may deny access or deny provision of all or part of services/products.

2.8. Reporting infringements

The Seller respects intellectual property and other rights of third parties. If you believe your work has been copied or your rights infringed, please notify us.

3. ONLINE PURCHASE

3.1. Registration

If the Seller does not enable purchase without registration, a first-time Customer must register on www.klik4.hr. The User must provide the required personal data and ensure that it is accurate, valid and complete.

By registering, the User confirms:
– acceptance of these General Terms,
– completeness, accuracy, truthfulness and up-to-dateness of personal data,
– explicit consent for the Seller to process personal data for internal records and other services, customer database creation, notifications about new products/services, service improvements, protection of User and Seller interests and prevention of misuse, in accordance with applicable data protection rules.

A registration/account may be created only for one person and must not be shared. The User must keep login credentials secure and may not use someone else’s account. The User is responsible for any unauthorized activities conducted under their username/password if the Seller was not previously informed about unauthorized use or suspicion thereof.

3.2. User information

The Seller undertakes to regularly maintain the website and provide Visitors and Customers with clear, unambiguous and easily understandable information about Products, adapted to distance communication. By accepting these General Terms, the User confirms that, within an appropriate time prior to concluding a sales contract, they were informed about the main product characteristics, Seller details, contact information, complaint address, retail price, delivery costs, payment terms, delivery terms, delivery time, complaint procedures, withdrawal terms and procedure, after-sales services, warranties, consumer withdrawal rights within 14 days (where applicable), cases where withdrawal is excluded, costs of distance communication, validity period of offer/price, and these General Terms.

3.3. Pre-contractual information

Pursuant to Article 57 of the Croatian Consumer Protection Act, the Seller shall inform the Customer in a clear and understandable manner about all mandatory pre-contractual information (product characteristics, Seller details, price and additional costs, payment and delivery terms, withdrawal rights where applicable, return costs, liability for material defects, after-sales services, applicable codes of conduct, duration/termination of contracts, deposits, digital content functionality and interoperability, and out-of-court dispute resolution mechanisms).
All required information is contained in these General Terms. The Seller will provide the Customer (as a consumer, where applicable) with confirmation of the pre-contractual information in writing or on another durable medium, as soon as possible and no later than upon delivery of the product or start of service. By accepting these General Terms, the Customer agrees that such confirmation may be delivered by email to the email address provided or by post together with delivery and invoice.

3.4. Seller’s exclusion of liability

The Seller is not responsible for delivery delays or problems caused by incorrect or inaccurate Customer data.

3.5. Online purchase process

Purchase
The User searches for products/services, selects a category, chooses products, and reviews the product page containing details including (but not limited to) name, description, price including VAT, delivery price etc. If the User decides to purchase, they select “Add to cart”.

Cart
After adding items, the User selects “Cart” in the upper right corner of the website. The User can review, add/remove items and adjust quantities. Once satisfied, the User selects “Choose delivery address” to proceed.

Customer data
In the first step, the User enters customer email address and delivery address. If different, billing address may also be entered. The cart contents and total cost including delivery remain visible.

Payment
In the next step, the User selects a payment method. A broad range of online payment options is ensured. Payment options may be expanded in the future. By selecting “ORDER”, the User confirms that all entered data is correct and initiates the purchase process. This step is considered pre-contractual information under applicable rules. If any data is incorrect, the User can return (“Back”) and correct it.

Confirmation
In the final step, if the order is successfully received by the Seller, the Customer will see: “Thank you, your order has been received!”. The Seller sends an email with order and payment details.

3.6. Inability to deliver

If the Seller cannot deliver any ordered product, the Seller will contact the Customer by phone or email. The Customer may cancel the product or request a substitute. Other ordered products will be delivered.

4. PRODUCT PRICES

4.1. Prices

The Seller undertakes to clearly display retail prices in accordance with applicable law. All displayed product and delivery prices are retail prices, expressed in EUR and include VAT. Delivery costs are not included in the product price unless explicitly stated. Prices, payment terms and promotional offers apply only at the time of ordering and/or payment and may change without prior notice.

4.2. Price control

The price entry process is subject to multi-level control; however, errors may occur as this is not automated. In such cases, the Seller will inform the Customer of the incorrect price and inability to deliver under that order.

4.3. Price changes

The Seller may change prices without prior notice, including changes applicable only to online purchases.

4.4. Sales and promotions

The Seller may at any time determine clearance sales, daily/weekly promotions for individual Products, groups of Products and/or all Products.

4.5. Quantity limits during promotions

Products on promotion may have limited quantities, intended for household use.

4.6. Currency statement

All payments shall be made in EUR.

5. PAYMENT METHODS

5.1. Choice of payment method

The Customer pays for ordered Products and delivery according to the method selected during checkout.

5.2. Payment execution

Payment is deemed executed upon full and successful payment to the Seller’s bank account or upon receipt of authorization from the card issuer.

5.3. Invoice

The invoice will be enclosed in the package (or one of the packages if delivered in multiple packages), except where the delivery address differs from the Customer’s address, in which case the invoice will be sent by email.

6. PRODUCT COMPLAINTS AND SUBMISSION OF COMPLAINTS

The Customer has the right to cancel and return an order within 14 days, without any reason and without explanation. The goods must be returned in original packaging, packed, without visible signs of use. The withdrawal period expires 14 days after the day of receipt of the goods (or conclusion of a service contract). The Customer bears the cost of returning the products.

6.1. Product quality

The Seller guarantees product quality as warranted by the manufacturer.

6.2. Customer complaints

Pursuant to Article 10 of the Croatian Consumer Protection Act, the Seller enables Customers to submit complaints by post to Jordanovac 77, 10000 Zagreb or via the return form, and will confirm receipt. The Customer may submit a complaint about a delivered product within 24 hours of receipt. The Seller will respond within 15 days from receipt of the complaint. To confirm receipt and respond, the Customer should provide accurate contact details.

6.3. Warranty statement and service conditions

For products with a warranty provided by the Seller, the warranty terms are stated in the warranty card. The Customer must keep the invoice and warranty card for the warranty period. The Seller warrants that the product used in accordance with instructions will function properly during warranty. In case of failure, the Seller will repair or replace within a reasonable period in accordance with applicable law. Warranty rights may be exercised only upon presentation of the invoice.

6.4. Liability for material defects

The Seller is liable for material defects in accordance with the Croatian Obligations Act (Articles 400–422), under the conditions set out therein.

7. DELIVERY AND RETURNS

7.1. Delivery in Croatia and other countries

Purchases via www.klik4.hr may be made within Croatia and other countries supported by the Seller, which also implies delivery only to those areas. By using www.klik4.hr it is deemed the User is familiar with and accepts the Purchase Terms.

7.2. Delivery execution

Delivery is performed by the Seller (via its employees) or through a reputable delivery service, to the doorstep of the residential or business address.

7.3. Delivery to the Customer

Each shipment is confirmed and signed upon receipt. By signing the delivery note, it is deemed that the shipment was delivered undamaged and the carrier is released from subsequent liability. The delivery note with reference number serves as proof of delivery. Ordered products are delivered to the entrance of the building. In apartment buildings, the courier is not obliged to carry goods to the Customer’s floor, only to the building entrance.

7.4. Delivery prices

Packaging is included in the delivery price. Delivery is included in the product price for delivery within Croatia for orders above EUR 50.00. If delivery is charged, the delivery price will be clearly displayed next to the product price.

7.5. Inspection upon receipt

Upon receipt, the Customer must inspect the shipment: check for visible external damage and immediately report it to the courier and refuse damaged goods; open the package in front of the courier and compare with the delivery note, and immediately report any missing or incorrect items.
If the product has a hidden defect discovered upon opening, the Customer has the right to withdraw and receive a refund, replacement, defect removal or a price reduction.

7.6. Wrongly delivered product

If a product different from the ordered one is delivered, the Customer has the right to receive the ordered product. If impossible, the Customer has the right to a refund including paid product price and delivery price, as well as reimbursement of return costs, and must return the wrongly delivered product.

7.7. Receipt of shipment

Upon delivery, the Customer receives all accompanying documents (warranty card, product notice, instructions, technical instructions, declaration of conformity etc.), the invoice and a receipt confirmation to be signed if there is no complaint. By signing, the Customer confirms inspection and that the product is received without visible damage, matches the invoice, and includes all legally required documents. Complaints reported after delivery will not be accepted.

7.8. Refusal to accept delivery

If the Customer does not accept the product or refuses without valid reason, the Seller reserves the right to claim compensation for handling, transport and other costs.

7.9. Shipment tracking

Depending on the delivery service used, shipment tracking may be available, enabling sender and recipient to obtain information on shipment status.

7.10. Return of shipment

Personalised products made to order may be returned only in case of an error made by the Seller. For other products, the Customer may return the order within 14 days from receipt. The Seller must refund the Customer within 30 days after the return. In this case, the Customer still bears delivery costs.

8. OUT-OF-STOCK ITEMS

8.1. Inability to deliver – out-of-stock items

Due to high demand, certain ordered Products may be unavailable or out of stock. In that case, the Customer will be informed before dispatch by email or phone, and the Seller bears no liability.

9. AMENDMENTS AND OTHER PROVISIONS

9.1. Right to amend the Terms

The Seller reserves the right to amend these General Terms without prior notice. Users must check the valid Terms upon each use of the Website and especially the online store.

9.2. Validity of the Terms

The General Terms valid at the time of placing the order apply.

9.3. Dispute resolution

All disputes arising from these General Terms shall be resolved before the competent court in Zagreb.

9.4. Copying

Documents published on this website may be copied only for non-commercial purposes and individual use, while respecting all copyrights and restrictions.

9.5. Third-party websites

www.klik4.hr may contain documents, data, information and links to third-party websites. These are not owned or controlled by the Seller. The Seller disclaims liability for the accuracy, completeness or availability of third-party content and for any products/services obtained via such third parties. Visiting such websites is at the User’s own risk.